When you are looking for a good web host, you should spend time to interview each one that you have identified as having good potential. Just what do you need to find out? There are basic questions that you should address that can tell you about the level of service that the web host can provide. This article contains a good sample of questions that you should pose during your web host interview.
Ask the web host if there are any discounts or special promotions. Even though you do not see it on the web host’s website, there may be unadvertised promotions that are for new customers. Sometimes you can get a couple of months of hosting on a complimentary basis just for trying out their service. You may be able to get a good discount if you commit to signing up for a longer period of time. However, consider this carefully because if the service turns out to not fit your needs, you can be stuck with it for the remainder of the contract.
Ask the web host about the server equipment and software that they are running. They should give the latest server operating system installed. Their equipment should have the capacity to host a good number of websites without slowing down the system. You want the host to be able to offer you power and efficiency. No one wants to browse a sluggish website. The better the server equipment, the better your website will perform.
Ask how they will provide tech support to you. Preferably, they should offer a variety of ways in which you can contact them. The typical way is through email or a web form. When tech support receives the email, a ticket number is assigned to it. A member of the tech support team takes on the ticket and finds a solution for it. The turnaround time for an email ticket should be within 24 hours. Even if the solution cannot be found within that time frame, tech support should send a response to you within that time to keep you apprised of the status.
For urgent tech support problems, they should provide you with a phone number that is answered by live support. When it is an urgent matter, you want to be able to verbally explain to tech support exactly what is wrong. This is when you cannot wait 24 hours for a response.
Ask your host about how they protect your data integrity. What do they use to scan for viruses and other malware? Do they have spam filters for emails? What happens with a virus is found and websites are corrupted? These are valid questions for your web host because you are putting your website into their hands.
Ask if your plan can be upgraded if you need more resources in the future. Your business will expand and your website will expand along with it. It is important that your web host be able to accommodate this expansion.
These questions will help you gather the right information about your potential web hosts. Go over your results carefully, and pick the host that will best fit your needs.